Decide the cadence
Pick monthly or quarterly reports depending on contract terms.
Align report dates with billing cycles.
Standardize the pack
Include uptime, incident count, MTTR, and credits in the same PDF or link.
Add links to status page incident timelines for evidence.
Template pages
- Executive summary
- SLA performance and credits
- Incident detail appendix
Automate exports
Schedule exports from Watch.Dog into email and Slack for account managers.
Store copies in your CRM for renewal prep.
When reports are predictable, renewal calls become easier.