Privacy Policy

1. Introduction

Welcome to Watch Dog ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our uptime monitoring and incident management services.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information to provide and improve our services:

2.1 Personal Information

Information that can be used to identify you personally, including:

• Name, email address, and contact information
• Account credentials and profile information
• Billing and payment information
• Company information and preferences
• Communication preferences and settings

2.2 Technical Information

Information about your use of our services, including:

• IP address, browser type, and device information
• Usage patterns and service interactions
• Performance data and error logs
• Cookies and similar tracking technologies

2.3 Monitor Data

Information related to your monitoring activities:

• URLs and endpoints you monitor
• Uptime statistics and performance metrics
• Alert configurations and notification settings
• Incident reports and response times

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our monitoring services
• Account Management: To manage your account, process payments, and provide customer support
• Communication: To send you important updates, alerts, and service notifications
• Analytics: To analyze usage patterns and improve our services
• Security: To protect against fraud, abuse, and security threats
• Compliance: To comply with legal obligations and enforce our terms of service

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes
• Aggregated Data: Anonymous, aggregated data for analytics and research

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Withdrawal: Withdraw consent where processing is based on consent

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences, though disabling cookies may affect service functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy, please contact us by email at: info@watchdog.com