Customer Journey Monitors to Safeguard Uptime
Trace the steps customers take and monitor each hop.
By Priya DesaiSRE Lead•Published November 15, 2025•5 min read
Map the flow
List the top three journeys and the systems they touch.
Create end to end synthetics that follow the same steps.
Assign ownership
Make each step belong to a team and add that contact to alerts.
Use tags for customer tiers to route correctly.
Journey examples
- Signup to first session
- Checkout to receipt
- Trial to renewal
Report externally
Show journey uptime on status pages so customers know what is safe.
Add links to runbooks for each failure point.
Journeys keep uptime tied to actual revenue paths.
Article stats
- Author: Priya Desai
- Role: SRE Lead
- Published: November 15, 2025
- Reading time: 5 min
Tags
#customer journey#uptime monitors#synthetic
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