Uptime Monitoring for SaaS Platforms
Build multi tenant aware uptime coverage and communications for SaaS.
By Jordan LeeProduct Manager•Published November 15, 2025•6 min read
Separate shared vs tenant specific
Monitor shared services like auth and messaging separately from tenant isolate resources.
Tag each monitor with tenant tier to route alerts correctly.
Plan maintenance messaging
Announce maintenance windows per region and tenant tier.
Automate status page components for premium customers.
SaaS must haves
- Tenant aware alert routing
- Per tenant error budgets
- Automated incident templates
Keep deploys safe
Gate releases with synthetic checks and rollback hooks.
Share release notes on the status page when impacting customers.
Article stats
- Author: Jordan Lee
- Role: Product Manager
- Published: November 15, 2025
- Reading time: 6 min
Tags
#saas monitoring#multi-tenant#uptime
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