Segment environments
Separate monitors for patient facing portals, clinician tools, and integrations.
Use access controlled status page components for internal teams.
Plan maintenance windows
Publish maintenance windows far ahead and include downtime expectations.
Automate reminders to clinical champions before upgrades.
Non negotiables
- Audit logs for alerts
- On call roster with backups
- HIPAA friendly status language
Validate partners
Monitor EHR, scheduling, and messaging vendors as distinct components.
Escalate to vendors with proof from synthetic checks and timelines.
Never expose PHI in updates; describe impact without identifiers.