Create repeatable rooms
Spin up a channel template with roles, severity, and timeline pinned at the top.
Auto-post the Watch.Dog incident card with monitors breached and runbook links.
A quiet, structured channel beats a noisy company-wide ping every time.
Keep chatter under control
Route status page drafts, customer updates, and executive summaries through a single comms lead.
Use thread-only discussions for deep dives so the timeline stays readable.
Close fast and learn
End every incident with next steps and owners before archiving the channel.
Link the post-incident review to the same channel so lessons feed into monitors and playbooks.