Pick leading indicators
Queue depth, saturation, and error spike rates signal risk before outright downtime. Track them per workload and region, not just globally.
Trace slow spans to specific dependencies so you know whether to fail over, shed load, or fix code. Combine traces with business context (cart size, tenant tier) to prioritize.
Watch retries and circuit breaker trips—they're often the first hint of customer pain before total failure.
Dashboard for action
Build dashboards per service with SLIs, burn rate, dependency health, and recent deploys. Keep them focused: one page responders can grok under stress.
Add annotations for deploys, maintenance windows, and feature flag changes. Show upstream status page signals alongside your own monitors.
Expose the same views to product and support so everyone tells customers the same story.
Predictive signals
- Queue backlog growth vs. processing rate
- CPU/memory saturation and throttling
- Dependency error rate and latency creep
Close the loop
Alert on leading signals tied to runbooks. If a queue backlog alert fires, the alert should say how to drain safely or shed non-critical work.
After incidents, promote the signals that actually predicted impact and delete the ones that did not. Tune thresholds based on real incidents, not guesswork.
Feed predictive signals into capacity plans and chaos drills so you're always testing the right failure modes.
Test the signals
Run monthly simulations that spike latency or queue depth to ensure alerts trigger at the right moment and responders know the playbook.
Share outcomes in a reliability review so teams keep improving instrumentation instead of shipping more dashboards.